The Pet Care Partnership (“we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, subscribe to our newsletter, register for webinars, become a member, or otherwise engage with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation. This privacy policy was last updated on 22nd June 2026.
The data controller responsible for your personal data is:
RWJW Limited trading as The Pet Care Partnership
The Meadows
Lippiatt Lane
Shipham
BS25 1QZ
Email: [email protected]
Rebecca Wilson is our nominated contact for data protection enquiries.
Our newsletter is managed and sent via https://www.emailblasteruk.com/. https://www.emailblasteruk.com/ is the data processor for our newsletter.
We may collect and process the following categories of personal data:
Where you choose not to provide certain information, we may be unable to provide some of our services, although we will always endeavour to assist wherever possible.
We collect personal data when you:
Under UK GDPR, we rely on the following lawful bases for processing your personal data:
We process your personal data with your consent when you:
You may withdraw your consent at any time.
We process your personal data where it is necessary to provide services that you have requested, including:
We may process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms, including:
We may process personal data where required to comply with legal or regulatory obligations.
We use your personal data to:
We do not sell or rent your personal data to third parties.
If you have opted in, we may send occasional emails containing:
You may withdraw your consent or unsubscribe at any time by:
If you have not opted in to marketing communications, we will only contact you regarding services you have requested or where otherwise permitted by law.
We use carefully selected third-party providers to help deliver our services.
These may include:
These organisations process personal data on our behalf as data processors or act as independent controllers where appropriate. They are required to process personal data securely and in accordance with applicable data protection law.
Payment information processed through PayPal is subject to PayPal’s own Privacy Policy and User Agreement.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.
These measures include:
While we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.
Where you have a password to access parts of our website, you are responsible for keeping that password confidential.
Our intention is to use service providers that store and process personal data within the United Kingdom.
If any personal data is transferred outside the UK, we will ensure appropriate safeguards are in place as required by UK GDPR, including the use of adequacy regulations or approved contractual safeguards where necessary.
We will retain personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
Newsletter subscribers will remain on our mailing list until they unsubscribe or withdraw consent.
When personal data is no longer required, it will be securely deleted or anonymised.
We regularly review our records to ensure information is not retained longer than necessary.
We aim to ensure that personal information is accurate and current.
If your details change, please contact us so that we can update our records.
Under UK GDPR, you have the right to:
Most requests will be fulfilled free of charge, although UK GDPR allows organisations to charge a reasonable fee or refuse requests that are manifestly unfounded or excessive.
To exercise any of these rights, please contact us using the details below.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing personal information.
We may update this Privacy Policy from time to time.
Any changes will be published on our website and, where appropriate, communicated to you by email.
Please review this Privacy Policy periodically to stay informed about how we protect your information.
We take data protection seriously and will seek to resolve any concerns promptly and fairly.
If you have any concerns about how we process your personal data, please contact us using the details below.
Please see our full Data Protection Complaints Process here. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
The Pet Care Partnership
The Meadows
Lippiatt Lane
Shipham
BS25 1QZ
Email: [email protected]
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